Your rights as a shopper
What the law says when something you bought is faulty, late, damaged, or simply not right, and how shop policies fit around it.
The same consumer law applies at a retail park as anywhere else in the UK, but the purchases tend to be bigger and more complicated: delivery slots, installation, flat-pack with missing parts, old appliances to dispose of. These guides set out your rights in plain English and link to the legislation and official guidance behind them. For the visit itself, see our visiting guides.
Returning goods
The Consumer Rights Act 2015, the 30-day right to reject and goodwill returns.
Click and collect
How collection works, and the 14-day cancellation right for online orders.
Getting bulky purchases home
Measuring the car, hiring a van, store delivery and your delivery rights.
Buying large appliances
Installation, Gas Safe rules, warranties and WEEE take-back of the old one.
Receipts and proof of purchase
What counts as proof, gift receipts, gift cards and keeping records.
The three laws that come up most
| Law | What it does for you |
|---|---|
| Consumer Rights Act 2015 | Goods must be of satisfactory quality, fit for purpose and as described; sets the 30-day right to reject, repair or replacement, and delivery rules. |
| Consumer Contracts Regulations 2013 | A 14-day right to cancel most orders made online, by phone or by post, including click and collect. |
| Consumer Credit Act 1974, section 75 | Can make a credit card provider jointly liable for purchases over £100 and up to £30,000. |
These guides explain general rules for consumers buying from businesses. They are not legal advice on a particular dispute. See our disclaimer.