Contact us
We are a small, independent site and the best way to reach us is by email.
Email: [email protected]
We do not have a phone line, a postal address for visitors or a contact form. Email is the only way to reach us, and we aim to reply within a few working days.
Good reasons to write
- You have spotted an error or something that has changed, such as a new rule on private parking or a change to Sunday trading law. Please tell us which page, what you think is wrong and, if you can, the official source. See our fact-checking and corrections policy.
- A guide was unclear or did not answer the question you came with.
- You would like a topic covered that fits our scope of retail parks and out-of-town shopping.
What we cannot help with
We cannot advise on your individual parking charge, refund, delivery dispute or complaint, and we cannot contact a retailer, landowner or parking operator for you. We are not connected to any of them. For individual help:
- For consumer disputes in England and Wales, contact Citizens Advice.
- In Scotland, contact Advice Direct Scotland.
- In Northern Ireland, contact nidirect for Consumerline.
- For a private parking charge, follow the appeal steps on the letter, as explained in our parking guide.
Your email and your privacy
We only use your email to reply to you. We do not add you to any mailing list. Our privacy notice explains how long we keep messages.