Our sources
The main official sources behind our guides, so you can check the rules for yourself.
We rely on primary and official sources. The list below covers the ones we use most. Each guide also links to the specific sources for its topic.
Legislation
All UK legislation is published on legislation.gov.uk. The Acts and regulations we refer to most often are:
- Consumer Rights Act 2015: quality of goods, remedies and delivery.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: cancelling online and phone orders.
- Sunday Trading Act 1994: Sunday opening hours in England and Wales.
- Protection of Freedoms Act 2012, Schedule 4: keeper liability for parking on private land in England and Wales.
- Parking (Code of Practice) Act 2019: the framework for a statutory private parking code.
- Equality Act 2010: reasonable adjustments for disabled customers in Great Britain.
- Waste Electrical and Electronic Equipment Regulations 2013: retailer take-back of old electricals.
- Public Charge Point Regulations 2023: payment, pricing and reliability for public EV chargers.
Government and official guidance
- GOV.UK: guidance for England and UK-wide matters, including parking tickets, Blue Badges and driving licences.
- mygov.scot: public information for Scotland.
- GOV.WALES: Welsh Government guidance.
- nidirect: public information for Northern Ireland.
Appeals services, registers and advice bodies
- POPLA and the Independent Appeals Service: independent appeals for private parking charges.
- Traffic Penalty Tribunal and London Tribunals: appeals against council penalty charge notices.
- Gas Safe Register: the official register of gas engineers.
- Changing Places: the map of registered Changing Places toilets.
- Citizens Advice: consumer advice and the consumer helpline.
How we use these sources is explained in how we research.